Customer Care Representative-Associate

Overview

Customer Care Representative-Associate in FedEx's Customer Experience department, supporting customers across phone, email and chat. Two positions are open.

What you'll do

• Deliver exceptional support to customers across multiple channels including phone, email, and chat.
• Resolve customer inquiries, complaints, and service requests with accuracy and empathy.
• Investigate and manage customer cases to ensure timely resolution and a positive experience.
• Collaborate with internal teams to address customer concerns and improve service outcomes.
• Maintain accurate records and documentation in relevant systems.
• Meet established quality, productivity, and customer satisfaction targets.
• Identify opportunities to enhance processes and contribute to continuous improvement initiatives.
• Act as a brand ambassador by demonstrating professionalism and a customer-first mindset in every interaction.

What you'll need

• Bachelor's degree (required).
• Strong verbal and written communication skills.
• Empathy, active listening, and problem-solving abilities.
• Ability to thrive in a fast-paced, customer-focused environment.
• Ability to manage multiple priorities while maintaining attention to detail.
• Comfort using various systems, tools, and technologies to support customers.
• Ability to work well independently and as part of a team.
• Accountability, agility, adaptability, and a willingness to learn and grow.
• Skills listed: interpersonal skills, written and verbal communication skills, teamworking skills, Microsoft Office and PC skills, problem solving skills.

Nice to have

• Previous customer service or customer experience.

Details

• Location: Gurugram, India (Gurgaon site).
• Scheduled weekly hours: 48.
• Worker type: Regular.
• Posting start date 16-Oct-2026; posting close date 15-Nov-2026.