Customer Service Representative - IAM

Overview

Customer Service Representative supporting customers with technical and service-related issues across chat, email and Microsoft Teams, serving as the face and voice of Kyndryl.

What you'll do

• Assist customers in resolving technical and service-related issues through effective problem-solving and troubleshooting.
• Serve as the face and voice of Kyndryl, delivering exceptional customer service and support to customers.
• Communicate with customers across multiple channels, including chat, email, and Microsoft Teams.
• Provide concierge-level customer care while ensuring a positive and professional support experience.
• Manage multiple customer requests and priorities in a fast-paced, dynamic environment.
• Collaborate with back-office and support teams to escalate and resolve complex customer issues.
• Build strong relationships with customers through empathy, professionalism, and excellent communication skills.
• Work alongside experienced team members and mentors to continuously develop technical and business knowledge.
• Develop expertise in Microsoft 365 applications, particularly Excel, and gain exposure to a variety of technology platforms.
• Participate in training programs and earn industry-recognized certifications, including Microsoft, Azure, and Google Cloud.

What you'll need

• Graduate with 0 to 1 year experience.
• Experience in Service Desk role of providing exceptional support and ensuring customer satisfaction.
• Effectively communicating with users and team members.
• Strong analytical skills required for resolving technical issues efficiently.
• Excel, Microsoft Word and Microsoft Teams.

Nice to have

• Experience working with Windows, Mac, or Linux operating systems.
• Troubleshooting and problem-solving expertise.
• Support help desk experience.
• Customer support experience.
• Experience modifying approaches and adapting to customer needs.

Details

• Location: Bangalore, Karnataka, India.
• Hybrid-friendly work culture.