Customer Support Associate

Overview

Customer Support Associate to resolve user queries end to end across chat, email, and phone, and help prevent recurring issues.

What you'll do

• Resolve user queries across Chat, Email, and Phone with speed and accuracy.
• Own each case end to end from first contact through full resolution.
• Partner with Product, Tech, Ops, and Compliance to unblock and close user concerns.
• Spot recurring issues and help shape preemptive fixes to improve product experience.
• Drive down defects across process, product, and tech alongside CX leads.

What you'll need

• 2+ years in Customer Success or Customer Support.
• Experience resolving queries across live chat, email, and phone in the same role.
• High ownership to treat a case as yours until solved.
• Clear, warm communication that builds confidence in interactions.
• Ability to flag upstream problems instead of working around them.
• Readiness for 24x7 rotational shifts across a 6-day week.

Details

• Location: Bengaluru, India.
• Work mode: In-office.
• Shift: 24x7 rotational shifts including night shift.
• Work week: 6-days.