Customer Care Trainee

Overview

Customer Care Trainee role at Monotype Solutions India, responding to and assisting with all aspects of customer needs, including finding, purchasing, downloading, installing and implementing products, plus order correction or modification.

What you'll do

• Resolve purchase and billing issues; purchases may be made by credit card, PayPal, or invoice.
• Work with corporate customers and stakeholders to establish invoice accounts, process purchase orders, and invoice.
• Communicate with the development team and finance team regarding common customer questions.
• Work with other departments to maintain product integrity.
• Escalate support and feature enhancement requests as needed.
• Conduct UAT, document and contribute to product briefs, and internal tools.

What you'll need

• Working knowledge of Salesforce or any other CRM.
• Basic knowledge of Windows and Mac.
• Must be able to work with a Japanese keyboard.
• Basic knowledge of Windows and Mac text applications (MS Office, Adobe Creative Cloud, etc.).
• Basic knowledge of HTML5 and CSS.
• Good written and verbal communication skills in English and Japanese.
• Good understanding of Japanese culture and traditions.
• Ability to manage multiple tasks and priorities (both supervised and non-supervised) and work within time targets.
• Self-motivated, able to work on a team or individually, organizing one's workload to achieve prompt, courteous, and accurate responses to customer requests for help or information.
• Good typing skills (English).

Details

• Location: Noida, India.
• Willing to work in Australia, UK, US, and India shifts on a rotational basis, including weekends and holidays.