Order Management Specialist

Overview

Postman is looking for a detail-oriented and proactive Order Management Specialist in Bangalore to support the full order lifecycle, from order intake and validation through processing, invoicing, and closure, ensuring billing accuracy and timely invoicing.

What you'll do

• Manage order-related tickets and requests across Zendesk, Salesforce, Jira, and internal tools within defined service-level agreements (SLAs).
• Review purchase orders, quotes, order forms, contracts, and master service agreements (MSAs) for accuracy, completeness, and compliance with internal order acceptance policies.
• Validate opportunity, quote, contract, customer, and billing details before processing orders.
• Identify and resolve discrepancies in pricing, terms, billing information, approvals, and supporting documentation.
• Process new orders, renewals, amendments, and other order-related requests accurately and on time.
• Ensure timely invoicing and order closure, particularly during month-end, quarter-end, and fiscal year-end close.
• Assist with vendor and supplier forms, customer onboarding documentation, and vendor portal updates.
• Collaborate with internal stakeholders to resolve order issues and keep requests moving through the order lifecycle.
• Maintain accurate, complete, and up-to-date records across internal systems.
• Contribute to process improvements, documentation updates, and operational efficiency initiatives.
• Participate in rotational shifts, planned holiday coverage, and additional close-cycle support as required.

What you'll need

• 1–3 years of experience in order management, sales order processing, quote-to-cash operations, billing operations, sales support, or a similar operational role.
• Understanding of quote-to-cash workflows and related documentation, including purchase orders, quotes, order forms, contracts, and invoices.
• Experience reviewing financial, contractual, or customer order data with strong attention to detail.
• Ability to identify discrepancies, take ownership of follow-up, and coordinate with the appropriate teams to resolve issues.
• Strong written and verbal communication skills.
• Ability to manage multiple requests, competing priorities, and deadlines in a fast-paced environment.
• Experience working with internal and external stakeholders.
• Familiarity with Salesforce, Zendesk, Jira, or similar billing and order management systems.
• Flexibility to work rotational shifts across India, EMEA, and US coverage hours under the work arrangements outlined below.
• Willingness to support planned public holiday and festival coverage, along with additional close-cycle work, including occasional weekend support.

Nice to have

• Experience in a SaaS or software company.
• Familiarity with SaaS subscription models, renewals, amendments, subscription billing, and invoicing.
• Experience collaborating with Sales, Renewals, Deal Desk, Finance, Revenue Operations, or Billing teams.
• Experience in a startup or global business environment.
• Familiarity with vendor portals, supplier forms, or customer onboarding documentation.

Details

• Location: Bangalore, India. Full-time.
• Shift-based hybrid: office-based day/evening shifts (6:00 AM – 3:00 PM and 2:00 PM – 11:00 PM IST) and work-from-home night shifts (6:00 PM – 3:00 AM and 9:00 PM – 6:00 AM IST).
• Part of a 24/5 global coverage model through rotational shifts; Saturday and Sunday are regular weekly days off.
• Public holiday and festival coverage may be required; month-end, quarter-end, and fiscal year-end close are critical periods with possible occasional weekend support.
• Employees working designated holidays are eligible for applicable holiday pay, and night shift employees are eligible for a night shift allowance, per company policy.
• Roles in Bangalore currently work in the office three days a week, transitioning to five days per week by the end of the year.