Order Management & Billing Specialist

Overview

Clarivate is hiring an Order Management & Billing Specialist to join its global Finance team in Chennai, managing order processing and billing end to end and working closely with sales, finance and customer service.

What you'll do

• Manage the end-to-end order management process, including order entry, tracking and billing.
• Collaborate with internal teams, including sales, finance, and customer service, to ensure timely and accurate order processing.
• Handle internal customer inquiries related to order status, billing, Tax & Credit/Rebills.
• Perform daily, weekly, and monthly reconciliations of sales orders and invoices.
• Work closely with the sales team to ensure accurate pricing, discounts, and promotions are applied to customer orders.
• Maintain and update customer data in Salesforce, Oracle and NetSuite.
• Support the billing process, including generating invoices, resolving billing issues, and ensuring accurate revenue recognition.
• Collaborate with global teams to ensure consistency in order management processes and procedures.
• Continuously improve order management and billing processes, including identifying areas for improvement and implementing process enhancements.
• Generate reports and analyse data to provide insights into order management and billing performance.

What you'll need

• Bachelor's degree in business, finance, or related field.
• 2 years of experience working in an Order Management function in a large, corporate setting.
• 2 years of overall experience with Salesforce, Oracle, Zuora, NetSuite, or related experience.
• Ability to work independently and in a team environment.
• Ability to adapt to changes in a fast-paced environment.
• A mindset of continuous improvement and a desire to drive change.

Nice to have

• Strong working knowledge of Microsoft Office tools and applications.

Details

• Location: Chennai, India.
• Hours of work: 45 hrs/week.
• Employment type: permanent position.