Order management specialist - PCS

Overview

Own order management for the PCS function: enter and fulfil customer orders on time and compliantly, and drive process and KPI improvement across order fulfilment and procurement, working with Sales, Supply Chain, Warehouse, Service, Finance and factories globally.

What you'll do

• Work cross-functionally with Sales, Segment, Supply Chain, Warehouse, Service and Finance to identify improvement opportunities and implement process changes that drive operational efficiency across order fulfilment and procurement.
• Enter orders in the ERP and communicate them to manufacturing for order acknowledgment.
• Account for goods shipped from manufacturing or vendors by creating Goods Receipt Notes (GRN) after customs clearance.
• Ensure invoice output adheres to statutory requirements before dispatch.
• Own all matters related to system transactions and work with the IT team on issue resolution.
• Act as single interface to Modalities, Sales and Finance for backordering on manufacturing or vendors, invoicing and issue resolution.
• Maintain 100% accuracy of inventory (system versus physical) for items transacted at warehouses and keep inventory levels within targets.
• Manage inventory and obsolete/reserve stock.
• Arrange all documents per revenue recognition guidelines and provide them to Finance on time.
• Coordinate with the invoicing team, warehouses and CHA for dispatch of customer orders in neighbouring countries.
• Work with inbound and outbound logistics for timely and proper delivery.
• Work with Sales and AR teams to ensure goods are delivered strictly per the payment terms in customer purchase orders.
• Intimate sales teams in advance so they complete all prerequisites for order delivery.
• Ensure a strong culture of quality, controllership and regulatory compliance in all processes.
• Drive Lean and simplification projects to improve process effectiveness and efficiency.

What you'll need

• Bachelor of Engineering in any stream.
• 3+ years of experience working in order management, logistics or supply chain management involving flow products.
• Excellent oral and written communication skills.
• Analytical and process skills.
• Proficient in Microsoft Office, i.e. Excel, PowerPoint and Word.
• Ability to develop and execute priorities and approaches to meet objectives.

Nice to have

• Excellent analytical and communication skills, with the ability to communicate with employees and customers at all levels.
• Exceptional interpersonal skills.
• Exceptional skills as a change agent and process-oriented individual.
• Ability to resolve complex issues within functional area and/or area of expertise.
• Supply chain experience with a multinational organization having manufacturing abroad and distribution in India.
• Warehouse management, local transportation and customs business knowledge.

Details

• Location: Bengaluru, India.
• Relocation assistance provided: No.