Customer Engineer

Overview

Customer Engineer (Field Service Engineer) who serves as the direct liaison with customers to install, maintain, and upgrade equipment, using digital analytics and basic diagnostic techniques to troubleshoot technical issues.

What you'll do

• Collaborate with Senior Field Service Engineers in installing, maintaining, and upgrading customer equipment
• Use digital analytics for troubleshooting
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
• Coordinate and communicate directly with customers
• Participate in projects/assignments in meeting organization goals
• Fulfill additional duties, as assigned

What you'll need

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 1–2 years of work experience in customer/field service support, or a related technical field
• Ability to read and interpret electrical and mechanical schematics
• Experience diagnosing and resolving basic technical challenges
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver's license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and customer/Applied protocols

Nice to have

• 2-4 years of work experience in customer/field service support, or a related technical field
• Associate degree in electronics or engineering technologies
• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters

Details

• Location: Bangalore, India
• Full time; Employee Type: Assignee / Regular
• Travel: Yes, 75% of the time
• Relocation eligible: Yes
• This role begins within the AGS iTeam (Installation Team) to learn installation skillsets and troubleshooting, and transfers to the AGS Service Team (FSO) in a later stage (2-3 years later)