Facility Executive- Soft Service

Overview

Facility Executive responsible for managing all aspects of facility management soft services delivery for a client account, accountable for the account management plan, key performance indicators and SLA compliance.

What you'll do

• Manage all aspects of the facility management service delivery and achieve the Management Plan and all key performance indicators, including managing the client SLA and KPIs related to site operations, operations and maintenance.
• Interface with senior managers in the Facility team and business units, and coordinate with other key managers to achieve customer satisfaction.
• Establish the vision and strategy of the account plan, ensuring alignment with client objectives and interests, and drive it to deliver high quality results that exceed client expectations.
• Recognize opportunities for account growth, articulate the value proposition and ensure its implementation across the platform.
• Work with the client team and leverage experts within the broader organization to deliver exceptional results.
• Proactively solicit and respond to feedback and input from the client, and establish and maintain effective relationships with customers.
• Build and manage high performing teams and act as single point of management control for FM assigned during shifts.
• Oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.
• Ensure client satisfaction score is achieved as per SLA and have a seamless interface.
• Demonstrate leadership, responsiveness and creativity.
• Understand the Facilities Management scope, develop client-specific processes and procedures in consultation with the Account Manager, and ensure implementation.
• Support the implementation of short and long-term projects.
• Develop and implement the annual management plan and accomplish key performance indicators identified by the client.
• Work on the Corrigo tool and prepare all related reports.
• Coordinate discussions with each direct report regarding goal setting, performance reviews and career development planning.
• Ensure compliance with JLL minimum audit standards.
• Perform any other responsibilities assigned from time to time based on client scope deliverables.
• Track invoices, NDCs and POs.
• Ensure implementation of safe work practices.
• Implement regular inspections of the facility on energy conservation, maintenance practices, utility management and risk management procedures, and conduct regular inspections to ensure procedures are followed and updated as required.
• Ensure all safety procedures, including Crisis Management, Business Continuity and Emergency Procedures, are maintained at all times.
• Prepare or provide input to the site monthly report to be submitted to the client.
• Put best practices in place.
• Work with a team to ensure all performance targets set out in the contract are met, and develop tools to measure the technical team's performance on a quarterly or annual basis.

What you'll need

• University degree or professional qualification in Bachelors or facilities management.
• Over 1-2 years' experience in facilities operation.
• Excellent command of spoken and written English.
• Ability to communicate technical issues to less able colleagues, clients and vendors.
• Degree holder with a right attitude to learn and work with the team towards self development.
• Understanding of vendor management.
• Good understanding of safety.

Nice to have

• Strong background in troubleshooting processes.

Details

• Location: On-site, Bengaluru, KA.
• Scheduled weekly hours: 48.