Customer Experience Partner

Overview

The Customer Experience Partner plans and manages end-to-end supply chain activities across procurement, inventory, logistics, and distribution.

What you'll do

• Plan and manage end-to-end supply chain activities including procurement, inventory, logistics, and distribution.
• Coordinate with suppliers, manufacturers, warehouses, and transportation providers.
• Monitor inventory levels and ensure optimal stock availability.
• Develop demand forecasts and production plans in coordination with sales and operations teams.
• Negotiate with vendors to achieve cost-effective purchasing and favorable terms.
• Track shipments and delivery schedules, and resolve supply chain disruptions.
• Analyze supply chain performance metrics and implement process improvements.
• Ensure compliance with company policies, quality standards, and regulatory requirements.
• Prepare reports on inventory, procurement costs, lead times, and service levels.
• Collaborate cross-functionally with finance, sales, and operations teams.

What you'll need

• Strong understanding of supply chain processes and logistics.
• Knowledge of inventory management and demand planning.
• Proficiency in ERP systems (SAP, Oracle, etc.) and MS Excel.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Details

• Location: Mumbai, Maharashtra, India.