Customer Experience Agent/Associate

Overview

Supports customers after onboarding in the Maersk environment through customer service and administrative activities.

What you'll do

• Manage customer channels.
• Handle customer cases.
• Support customer onboarding.
• Manage customer relationships.
• Manage contracts and disputes.
• Perform skilled administrative or operational tasks.
• Escalate non-routine problems to experienced colleagues or supervisors.

What you'll need

• Job-related training or on-the-job experience in a specific discipline.
• Knowledge of standardized work routines and methods.
• Ability to exercise independent judgment within defined boundaries.
• Ability to work under supervision.
• Ability to resolve problems within established processes.
• Limited job and business knowledge at hiring is acceptable.

Details

• Location: Mumbai, Maharashtra, India.