Customer Experience Associate FR - Ecommerce

Overview

Customer Experience Associate (FR - Ecommerce) at Brevo, serving as the bridge between technology and customers by managing customer interactions and resolving concerns across channels.

What you'll do

• Manage customer interactions across phone, email, and chat.
• Resolve customer concerns efficiently.
• Ensure a positive customer experience.
• Work independently and collaboratively while providing service.

What you'll need

• Strong customer service background.
• Excellent communication skills.
• Ability to work independently and collaboratively.
• Ability to put customers first.

Details

• Location: Noida, Uttar Pradesh.
• Shift: Mon–Wed 7:00 AM–4:00 PM; Thu–Fri 9:00 AM–6:00 PM.