Customer Experience Associate FR - Ecommerce
Brevo
Posted a month ago
LOCATION
Noida · Hybrid
EXPERIENCE
Not specified
TYPE
FullTime
SKILLS REQUIRED
Customer SupportExcellent Communication SkillsEmail SupportLive Chat SupportRoot Cause Analysis
Job description
Overview
Customer Experience Associate (FR - Ecommerce) at Brevo, serving as the bridge between technology and customers by managing customer interactions and resolving concerns across channels.
What you'll do
- Manage customer interactions across phone, email, and chat.
- Resolve customer concerns efficiently.
- Ensure a positive customer experience.
- Work independently and collaboratively while providing service.
What you'll need
- Strong customer service background.
- Excellent communication skills.
- Ability to work independently and collaboratively.
- Ability to put customers first.
Details
- Location: Noida, Uttar Pradesh.
- Shift: Mon–Wed 7:00 AM–4:00 PM; Thu–Fri 9:00 AM–6:00 PM.
Read the full description and apply on the company’s own careers page.
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Customer Experience Associate FR - Ecommerce
