Customer Service Representative

Overview

Customer Service Representative (Senior Executive) in General Mills India Center, focused on smooth and timely order fulfillment across international markets.

What you'll do

• Manage end-to-end order fulfillment from receipt and validation through system entry and month-end deadlines.
• Coordinate with customers, distributors, demand planning, supply centers, plants, shipping lines, and freight forwarders on schedules.
• Maintain accurate order, inventory, shipment, and customer visibility records and updates.
• Ensure timely completion of invoices, logistics documents, transportation accruals, cost updates, and audit records.
• Monitor service-level commitments, resolve shipment/supply queries, and escalate risks and deviations.
• Support claims management, product traceability, mock recalls, testing activities, and other projects.
• Help optimize logistics costs by improving container utilization and reducing demurrage and write-off risks.

What you'll need

• Full-time Bachelor’s degree from an accredited university.
• At least 3 years of relevant experience in customer service, order management, or supply chain operations.
• Working knowledge of supply chain concepts and order fulfillment processes.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Strong written and verbal English communication skills.
• Ability to manage multiple priorities and meet tight deadlines.
• Willingness to provide extended support during month-end and occasional weekends based on business requirements.

Nice to have

• 4–5 years of relevant experience in customer service, order management, or global supply chain operations.
• Experience working with SAP or similar ERP systems.
• Knowledge of export shipments, international markets, logistics documentation, and freight-forwarding processes.
• Advanced Microsoft Excel skills.
• Experience managing purchase orders, inventory visibility, invoices, accruals, and transportation costs.
• Ability to identify process gaps and lead continuous improvement initiatives.
• Experience developing process expertise and supporting others as a subject-matter resource.

Details

• Location: Powai, Mumbai, MH.