Customer Journey Labs - Business Analyst - AVP

Overview

Business Analyst at AVP level in Barclays' Customer Journey Labs, bridging business stakeholders and software engineering teams within a banking environment to translate business needs into detailed technical requirements.

What you'll do

• Identify and analyse business problems and client requirements that require change within the organisation.
• Develop business requirements that address business problems and opportunities.
• Collaborate with stakeholders to ensure proposed solutions meet their needs and expectations.
• Support the creation of business cases that justify investment in proposed solutions.
• Conduct feasibility studies to determine the viability of proposed solutions.
• Support the creation of reports on project progress to ensure solutions are delivered on time and within budget.
• Create operational design and process design to ensure proposed solutions are delivered within the agreed scope.
• Support change management activities, including development of a traceability matrix to ensure solutions are successfully implemented and embedded.
• Work closely with software engineers throughout the Software Development Life Cycle (SDLC).
• Participate in Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives.
• Prioritise and manage product backlogs in collaboration with Product Owners.
• Support development teams with requirement clarifications and business context.
• Perform data analysis and validation using SQL and reporting tools.
• Define data requirements and support data migration initiatives.
• Assist in creating business reports, dashboards, and KPIs.
• Ensure solutions comply with banking regulations, risk controls, security requirements, and internal governance standards.
• Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
• Lead a team performing complex tasks and coach employees towards their objectives, including appraisal of performance and determination of reward outcomes.

What you'll need

• Experience analysing banking products and processes, including retail and digital banking, payments and cards processing, lending, savings and current accounts, and customer onboarding and KYC.
• Experience with Agile tools such as Jira, AWS, DevOps, or Confluence.
• Ability to read and translate Open API/Swagger specs and UCRs to define and document API requirements (user stories, acceptance criteria, data models).
• Experience delivering API/integration change across the full lifecycle, working with engineering, architecture, and 3rd parties.
• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Ability to work with both technical and non-technical stakeholders.
• Strong facilitation and negotiation skills.
• Attention to detail and ability to manage multiple priorities.

Nice to have

• Strong understanding of SDLC, Agile, Scrum, and DevOps practices.
• Understanding of software engineering concepts and system architecture.
• SQL and data analysis.
• API and integration understanding (REST, JSON, XML).
• Process mapping and gap analysis.
• Stakeholder management.
• Experience with retail and digital banking, payments and card processing, KYC/AML compliance, core banking systems, financial products and services, and risk and regulatory requirements.

Details

• Location: Bengaluru.
• Assessed on risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical skills.