Customer Manager, Building & Infrastructure

Overview

Lead the Building & Infrastructure business across Eastern India and Bangladesh, driving growth in Projects, Retail, Construction Chemicals and other designated market segments through channel development and strategic customer relationships.

What you'll do

• Develop and execute growth strategies for the Building & Infrastructure business across Eastern India and Bangladesh, with a strong focus on Projects, Retail, Construction Chemicals, and other designated market segments.
• Expand and strengthen the retail route-to-market by developing high-performing networks of distributors, dealers, retailers, hardware stores, contractors, applicators, and other channel partners to maximize market reach and customer adoption.
• Build and maintain strategic relationships with developers, architects, consultants, contractors, fabricators, and other key decision-makers to influence specifications and secure project opportunities.
• Identify, qualify, and convert new business opportunities while maintaining a robust sales pipeline, accurate forecasts, and disciplined opportunity management from inception through closure.
• Drive value-based selling initiatives, commercial negotiations, pricing strategies, and joint business plans that contribute to revenue growth, margin expansion, customer retention, and channel excellence.
• Collaborate closely with Marketing, Product Management, Technical Service, Supply Chain, and Customer Service teams to deliver customer value while providing market intelligence, competitive insights, and business updates to senior stakeholders.

What you'll need

• A Bachelor's degree in Engineering, Science, Architecture, Business, or a related field from a recognized institution.
• 10-12 years of experience in sales, business development, account management, project sales, channel development, market development, or related commercial roles.
• Proven experience serving customers within the Building & Infrastructure, Construction Chemicals, Building Materials, Architectural Solutions, or related industries.
• Demonstrated success in developing and growing markets through distributors, dealers, retailers, hardware stores, contractors, applicators, and similar channel partners across geographically diverse regions.
• Experience managing strategic accounts, major projects, and specification-driven opportunities while influencing a broad range of stakeholders involved in purchasing decisions.
• A proven track record of independently developing markets, converting opportunities into sustainable business growth, and presenting business strategies and recommendations to senior leadership.
• Willingness and ability to travel extensively across Eastern India and Bangladesh.
• Market development and growth strategy, with the ability to transform customer, channel, and competitive insights into executable business plans.
• Channel and retail development, including distributor management, dealer expansion, outlet penetration, and demand generation.
• Strategic account and project management, including stakeholder mapping, specification influence, and opportunity conversion.
• Value-based selling, commercial negotiations, and development of differentiated solutions that create customer value.
• Business planning and commercial analytics, including sales forecasting, pipeline management, performance tracking, and corrective action planning.
• Strong executive communication and stakeholder management skills, with the ability to effectively present business strategies, market intelligence, and growth recommendations.

Nice to have

• An MBA or Master's degree in Business Administration, Marketing, Engineering, or a related discipline.

Details

• Location: Kolkata, India, with responsibility across Eastern India and Bangladesh.
• Extensive travel is required to develop customer relationships, strengthen channel networks, support project opportunities, and identify new areas for business growth.
• Relocation support is not available for this position.