Installed Base Specialist

Overview

Installed Base Specialist role focused on driving Security Solution sales through channel partners to existing SonicWall customers.

What you'll do

• Act as the primary point of contact for Installed Base sales inquiries, including training and enablement on LifeCycle 360° tools.
• Conduct outbound calls and emails with existing customers and channel partners to support renewals and Installed Base initiatives.
• Deliver consultative business solutions aligned with customer needs and SonicWall objectives, including live web-based presentations.
• Use product subscription data and reporting to increase active subscribers within the Installed Base.
• Strengthen customer relationships using deep knowledge of SonicWall products, services, and technology with cross-functional support.
• Resolve escalations and manage sales pipeline, opportunities, and account information flow to regional teams.

What you'll need

• Excellent written and verbal communication skills; English proficiency required.
• Proficiency in Microsoft Excel.
• Self-motivated with ability to take initiative and drive projects to completion.
• Ability to learn and adapt quickly to new tools and technologies.
• Quick analytical/problem-solving abilities and critical thinking to interpret Installed Base strategies.
• Some previous sales-driven setting experience is required.

Details

• Work with channel partners to existing customers in an Installed Base sales function.
• Travel required: <5%.
• Location: India (Remote).