Customer Quality Engineer

Overview

Customer Quality Engineer responsible for communicating with customers on quality issues, coordinating with regional Quality Teams, and driving continual improvements across major programs. This is a technical role focused on aligning customer requirements with manufacturing execution and quality management activities.

What you'll do

• Communicate with customers on quality-related issues and coordinate resolutions with regional Quality Teams.
• Review customer quality requirements (e.g., via supplier quality manuals or customer interviews).
• Integrate customer requirements into the MISUMI Americas Quality Management System via APQP and PPAP activities.
• Ensure analytical and manufacturing techniques meet agreed customer specifications across manufacturing partners.
• Provide subject matter expertise to program managers to solve problems and build structured problem solving capabilities.
• Act as a bridge between customers and regional Quality Teams and identify opportunities for quality system improvements.
• Respond to customer-initiated supplier corrective action requests (SCARs) correctly, completely, and in a timely manner.

What you'll need

• Minimum 3 years of Quality Engineering or Program Management experience in mechanical part manufacturing.
• Fluency in English (Chinese language fluency is preferred).
• Fully conversant in GD&T principles.
• Strong understanding of quality principles and manufacturing processes (metrology expertise preferred).
• Structured problem solving using a multi-strategy approach; data-driven and detail-oriented.
• Understanding of ISO9001:2015 requirements.
• Strong verbal and written communication skills and ability to interact effectively at all levels.

Details

• Work mode: Remote (USA).
• Travel: Up to 50% annually in the US and/or other regions globally.
• Reports to: Head of Global Quality.