Customer Service and Operations Credit Analyst

Overview

Customer Service & Operations Credit Analyst role at senior analyst level, specialising in Credit Operations and responding to customer and stakeholder queries within agreed timelines.

What you'll do

• Process, authorise and investigate all credit operations transactions to defined key performance indicators and service level agreements.
• Identify opportunities to enhance processes and enable a superior customer and business experience.
• Review documentation including loan applications, disclosures and credit evaluations.
• Collect and analyse the required information from customers and businesses.
• Review credit operations processes which could be automated or enhanced to improve the customer and business experience.
• Respond to queries from customers and stakeholders promptly within agreed timelines.
• Investigate queries and support business processes, policies and procedures.

What you'll need

• Customer service abilities along with customer and industry knowledge.
• An awareness of changes in trends, policies and regulations.
• An understanding of the industry and its customers.
• Experience of managing stakeholder relationships.
• The ability to understand and listen to customers, develop relationships and maintain an understanding of their needs.
• The ability to adapt to fast-paced environments.
• Effective organisation skills to deliver to deadlines.

Details

• Location: Gurugram.
• Hours: 45 per week.
• Job posting closing date: 12/11/2026.