Customer Service Coordinator

Overview

Customer Service Coordinator role focused on resolving complex customer issues, improving service processes, and leading projects and training to enhance customer satisfaction.

What you'll do

• Resolve complex and high-impact customer issues.
• Develop and implement customer service strategies.
• Lead and coordinate large-scale projects for process improvement.
• Provide expert advice and guidance to junior associates and supervisors.
• Create and deliver in-depth training programs.
• Monitor and evaluate performance metrics to find improvement areas.
• Ensure compliance with company policies and industry regulations.
• Implement and monitor quality assurance standards.
• Collaborate with cross-functional teams to enhance customer satisfaction.
• Act as a subject matter expert in operational and administrative processes.

What you'll need

• Expert communication skills in all forms of communication.
• In-depth understanding of customer service strategies.
• Advanced problem-solving for complex, high-impact issues.
• Leadership and mentorship ability to guide team members.
• Project management skills for planning and managing large-scale projects.
• Advanced analytical capability for data analysis and metrics evaluation.
• Expert understanding of QA standards and practices.
• Thorough knowledge of industry regulations and compliance.

Details

• Applicants may be required to appear onsite at a Wolters Kluwer office as part of recruitment.