Customer Service Engineer

Overview

Field-based Customer Service Engineer supporting chromatography and materials characterization instrumentation, carrying out repairs, preventative maintenance, qualifications and installations for PerkinElmer customers.

What you'll do

• Perform field service as advised by call dispatch staff/system in conjunction with the Regional Team Leader, carrying out repairs, preventative maintenance, qualifications, and installation including validation of instrumentation and accessories.
• Provide onsite user training on defined product groups.
• Organize routine maintenance allocated monthly.
• At the request of the Service Manager, perform service on behalf of PerkinElmer overseas offices, to the standard expected at sites of overseas customers.
• Ensure all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision for specific instrument types.
• Maintain ancillary documentation (e.g. Safety Manual, Procedures Manual) to the highest standard, reviewing manuals regularly in accordance with the Quality Management System.
• Align personal working practices with department performance targets and demonstrate compliance with all team targets.
• Maintain personal service spares and inventory records to the highest standard.
• Ensure anomalies are quickly and effectively reported and resolved.
• Ensure tools and test equipment are adequate for the service required and that issued test equipment is calibrated at the specified times.
• Return fully completed service documentation, service reports, timesheets, expense claims, motor vehicle log sheets etc. weekly or as required.
• Perform specific agreed tasks as defined through Goal statements.
• Promote and sell instruments and service products including consumables and service contracts.

What you'll need

• HND or equivalent in Electronic Engineering, Science, Biotechnology or similar discipline.
• Full driving license.
• 5 years experience in a Scientific or Customer Service Environment.
• Excellent people management and motivational skills.

Nice to have

• Experience of working in GMP environments.
• Understanding of analytical techniques, applications and instrumentation.
• Awareness of instrument applications.

Details

• Location: Ireland - Remote; field based, Dublin, Kildare and Carlow preferred.
• Occasional travel across Ireland, UK and Mainland Europe.
• Full product training will be given.