Customer Service Representative II

Overview

Customer Service Representative II role in the Bangalore Customer Support Center, supporting North America, EMEA and APJ order management and back-office processing across three shifts.

What you'll do

• Perform high-end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function.
• Engage in activities to provide an enhanced customer experience.
• Ensure adherence to company procedures, policies and systems.
• Ensure performance metrics and SLAs are met.
• Adhere to daily turnaround time for orders as per set TAT guidelines.
• Ensure adherence to all internal and external processes defined.
• Proactively call out issues that can potentially hamper business processes.
• Solve a range of straightforward problems and analyze possible solutions using standard procedures.

What you'll need

• 2-3 years of hands-on experience in order management.
• Strong computer skills, including Microsoft Office.
• Excellent verbal and written communication and social skills.
• Highly thorough and organized, with excellent analytic and problem-solving abilities.
• Ability to multi-task, prioritize and handle time effectively.
• Customer orientation and ability to adapt and respond to different types of tasks.
• Flexibility to work night shifts.

Nice to have

• Bachelor's degree (Arts, Science, Commerce, Business Administration).

Details

• Location: Bangalore, India.
• Work schedule: standard Monday to Friday, with night shift flexibility required.
• Office-based role.
• Reports to: Supervisor, Customer Service.