Customer Service Senior Representative

Overview

Customer Service Senior Representative supporting global expatriate customers of private medical insurance on the Global Individual Health operations team at Cigna.

What you'll do

• Serve as the first point of contact for global customers via telephone, live chat, or email.
• Ensure first contact resolution and respond promptly to customer inquiries.
• Adhere to operating procedures and regulations in line with policy terms and conditions.
• Offer quality information regarding health benefits to customers.
• Monitor turnaround times to ensure timely resolution of customer contacts.
• Build collaborative relationships with internal teams to optimize resources.
• Actively support team members and contribute to achieving operational goals.
• Perform ad-hoc tasks as required to meet business needs.

What you'll need

• Minimum 2 to 4 years of experience in processing global healthcare insurance claims.
• Excellent English language communication skills, both verbal and written.
• Strong interpersonal skills to interact effectively with customers and internal teams.
• Ability to organize, prioritize, and manage workload in a fast-paced environment.
• Quick identification of customer needs and exercising judgment in a professional manner.
• Excellent attention to detail with a high level of accuracy.
• Ability to work under own initiative and be proactive in recommending and implementing process improvements.
• Any Graduate.

Details

• Location: CHSI Bengaluru Office, India.
• Availability to commit to 4 5 hours per week, with an 8-week induction training based in the CHSI Bengaluru Office.
• Available to work shifts between Monday and Sunday, flexible to work in shifts as per business requirements.