Customer Success Manager - 02

Overview

Own and manage success for named accounts at Reo.Dev, a revenue stack for developer-focused companies, driving retention, onboarding, and expansion revenue.

What you'll do

• Own customer and account onboarding and setup.
• Work with customers to understand their goals and explain how the product helps them achieve them.
• Act as a product consultant, guiding customers on the settings and implementations needed to achieve their goals.
• Be the key channel for customer feedback and liaise with various teams to ensure customers get the desired output.
• Own customer renewals and up-sales, including expansion revenue from your accounts.
• Own relationships with customers and buyers within each account.
• Advise customers on the right product packages and upgrades for their growth.
• Spearhead product adoption within the customer enterprise.

What you'll need

• Ambitious account manager or customer success experience, ideally with early-stage companies.

Nice to have

• Past experience of working in an early SaaS startup (2-3 years), or past VC or management consulting experience (3-4 years), or past experience in a client-facing role.
• Past experience managing US-based accounts.
• MBA from a Tier 1 institute.

Details

• Location: Bengaluru.