Manager, Customer Success Management

Overview

Lead and advise a team of Customer Success Managers who support a set of high-value, strategic accounts, combining Alteryx product knowledge with business consultation focused on customer retention and growth.

What you'll do

• Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Alteryx platform, CSM strategies, and client-facing skills.
• Work with sales leaders to drive sales through optimizing processes, training of team, and developing a culture of collaboration, learning, and success.
• Guide team through weekly 1x1 sessions to ensure they are fostering and building relationships with assigned customers, including increasing adoption, ensuring retention, and long-term customer success.
• Drive team initiatives for continued success, growth, scaling and development.
• Ensure the team is proactively working with customers to establish critical goals or other key performance indicators and aid customers in achieving their goals.
• Work with other departments across Alteryx to understand where the CSM Org can partner, assist and provide deeper insight to strategic customers.
• Conduct enablement sessions to provide hands-on training of the Alteryx Designer and Server products.
• Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all Company methods and procedures.

What you'll need

• 2+ years of management experience.
• 4+ years of experience in technical implementations, sales engineering, or analytics consultant work.
• Demonstrated ability to handle complex selling situations which may involve multiple departments and levels of the organization (e.g., line of business, executives, Information Technology, procurement).
• Demonstrated ability to mentor direct reports, co-workers, or peers through constructive feedback or learning plans.
• Experience setting long-term goals and guiding projects, people and processes towards attainment.
• Demonstrated problem-solving skills and ability to show good judgment in decision making.
• Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry.
• Able to work on a shift pattern.

Nice to have

• Experience managing a remote team.

Details

• Location: Bangalore, India.
• Position involves access to software/technology subject to U.S. export controls; any job offer is contingent on the applicant's capacity to serve in compliance with U.S. export controls.