Customer Success Manager

Overview

Be the technical interface and trusted advisor for assigned customers, driving adoption, retention and long-term success of Alteryx products.

What you'll do

• Build and foster strong relationships with customers, sponsors and key stakeholders to increase adoption, ensure retention and long-term success.
• Establish a trusted advisor relationship with each assigned customer and drive continued value of Alteryx products and services.
• Build deep relationships with key customer stakeholders to inform engagement strategy and create "Alteryx Advocates".
• Conduct technical working sessions to jointly architect solutions leveraging Alteryx Designer with prospective and existing users.
• Partner with Sales Leaders to provide insights on customer health, focusing on adoption and retention strategies, and identify new business opportunities.
• Create success plans for a portfolio of accounts and proactively work with customers to establish and achieve critical goals.
• Conduct enablement sessions providing hands-on training on Alteryx Designer and Server products.
• Remain up-to-date and certified on Alteryx solutions and products and maintain familiarity with all company methods and procedures.

What you'll need

• 2+ years of work experience with data and analytics used specifically for strategic business decisions.
• Experience in Alteryx or a similar analytics platform.
• Proven customer-facing experience.
• Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer.
• Exceptional analytical and problem-solving skills, including ability to figure out how things should work.
• A creative self-starter who will find new and creative ways to bring value to customers.
• A strong entrepreneurial spirit and a passion for excellence.
• Attention to detail, strong organizational skills, and a focus on quality of work by executing success goals pertaining to customers' journey.
• Ability to make data and analytics approachable, engaging, and fun in a virtual environment.
• A listener who is empathetic, customer-oriented, and attentive to their needs.

Details

• Location: Bangalore, India.
• This position involves access to software/technology that is subject to U.S. export controls; any job offer is contingent on the applicant's capacity to serve in compliance with U.S. export controls.