Customer Success Manager, Enterprise, APAC

Overview

Enterprise Customer Success Manager joining Harvey's Customer Success team to serve as strategic partner for enterprise clients across the Asia-Pacific region, with a focus on India.

What you'll do

• Own strategic account management for a portfolio of enterprise clients, driving adoption, retention, and expansion across India.
• Lead onboarding and implementation for new enterprise deployments, managing complex multi-stakeholder initiatives from scoping through go-live.
• Build and execute success plans informed by product usage data, customer health scores, and business objectives to proactively mitigate churn risk and identify growth opportunities.
• Serve as the customer's trusted advisor on Harvey's AI capabilities, conducting training sessions, executive business reviews, and strategic workshops tailored to legal workflows.
• Collaborate cross-functionally with Sales, Product, and Legal Engineering to champion customer feedback, influence roadmap priorities, and align on shared account goals.
• Develop scalable playbooks and processes for the APAC customer success motion, contributing to the growth of Harvey's regional operations.

What you'll need

• 5+ years of experience in customer success, account management, or strategic consulting within enterprise SaaS or technology environments.
• Demonstrated ability to manage complex enterprise accounts with multiple stakeholders, including C-suite and senior legal leadership.
• Strong analytical skills with experience using customer health data, product usage metrics, and business KPIs to drive engagement strategy.
• Excellent communication and executive presence, with the ability to influence stakeholders across technical and non-technical audiences.
• Based in India and ability to travel across India.
• Must be authorized to work in India.

Nice to have

• Experience with legal industry clients, professional services, or AI/LLM products.

Details

• Location: Bengaluru, India.
• Travel across India required.
• Visa sponsorship is not available for this role.