Customer Success Manager – Informatica Implementation Experience (CDI / Data Governance/ MDM)

Overview

Serve as a trusted advisor and primary post-sale partner for a portfolio of enterprise customers using Informatica-powered data management and integration solutions, based in Bangalore and managing a global book of business.

What you'll do

• Build and sustain trusted, strategic relationships with key customer stakeholders, from business users to C-suite executives, across global enterprise accounts
• Design and execute customized Customer Success Plans aligned to Informatica product adoption milestones and measurable business outcomes
• Lead regular success reviews, health checks, and Executive Business Reviews (EBRs) with customers across multiple time zones
• Proactively identify adoption risks and collaborate cross-functionally with Sales, Support, Product, and the Informatica partnership team to resolve them
• Act as the voice of the customer, channeling feedback to Product and Partnership teams to influence the Informatica roadmap
• Drive renewal readiness by consistently demonstrating and quantifying business value throughout the customer lifecycle
• Work in rotational or extended shifts to support customers across Americas, EMEA, and APAC time zones as needed
• Collaborate with global CSM teams and contribute to the worldwide CSM community of practice

What you'll need

• 8+ years of experience in data management, with hands-on implementation or presales experience in ETL / data integration, Data Governance, and Master Data Management (MDM)
• Proven track record of delivering or architecting enterprise data solutions, including data pipelines, data quality, governance frameworks and master data programs
• Experience in a customer-facing role (solution consulting, presales, implementation lead or customer success), with the ability to run workshops, solution demos and executive business reviews (EBRs)
• Proven ability to build trusted relationships with technical and executive stakeholders at global enterprise accounts
• Excellent English communication skills, written and verbal, with the confidence to present to international stakeholders
• Must be willing to work US shift hours to support customers in the Americas

Nice to have

• Knowledge of Informatica products (IDMC/IICS, PowerCenter, Cloud Data Governance & Catalog, MDM, Data Quality)
• Familiarity with generative AI and AI agents, and the ability to apply them responsibly in customer engagements
• Experience with global enterprise customers in BFSI, manufacturing, retail, healthcare or IT/ITeS
• Familiarity with Salesforce CRM or Salesforce certifications (including AI-related ones)

Details

• Based out of the Bangalore, India office
• Night shift role: candidates must be flexible to work the AMER shift
• Flexibility to work rotational or extended shifts across Americas, EMEA, and APAC time zones as needed