Customer Success Specialist

Overview

Customer Success Specialist role at CommerceIQ, focused on running and growing customer relationships so customers successfully adopt the product and achieve profitable revenue growth on Amazon.

What you'll do

• Manage customers' advertising spend to approved budgets.
• Maximize customers' ad performance by following CIQ best practices and leveraging CIQ tools.
• Adjust advertising campaigns to meet Join Success Plan KPIs.
• Collaborate with Engineering and the platform team for product improvements.
• Communicate and collaborate closely with the account CSM.
• Perform deep-dive analysis on customer advertising performance and recommend appropriate adjustments.
• Work asynchronously with the US team to achieve customer JSPs.
• Partner with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for customers.

Nice to have

• Experience working with omnichannel platforms such as Wal-Mart, Instacart, etc.
• Knowledge of Amazon marketing tools (AMS, AMG, AAP, etc.).
• Track record of retaining and renewing enterprise customers in the SaaS space.

What you'll need

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or a related field.
• 2+ total years of professional work experience.
• 1+ years of experience running media and advertising engagement with customers, in a consulting/agency role.
• Experience managing e-commerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands.
• Experience managing Amazon search (AMS) and display (DSP) marketing budgets in the multi-million dollar range.
• Well versed in bid and budget management, content optimization, and promotion planning.
• An analytical approach to problem-solving with advanced Excel skills.
• Project management experience and ability to anticipate and mitigate risks.
• Proven experience working with VP, SVP, and C-level executives of enterprise-level companies.
• Excellent presentation and communication skills, both oral and written.
• Track record of retaining and renewing enterprise customers in the SaaS space.

Details

• Location: Bengaluru, Karnataka, India.