Customer Support Engineer
FireMon
NewPosted yesterdayLOCATION
United States · Remote
EXPERIENCE
Not specified
TYPE
FullTime
SKILLS REQUIRED
Customer SupportTechnical SupporttroubleshootingDocumentationRoot Cause Analysis
Job description
Overview
Customer Support Engineer role supporting FireMon's network security policy control products, resolving customer technical issues remotely.
What you'll do
- Engage with customers via chat, meeting software, email, and phone to work toward a technical resolution of FireMon products.
- Research and document solutions across the breadth of supported FireMon products.
- For technical issues that cannot be resolved, follow documented processes to prepare and escalate the ticket to an advanced solutions engineer.
What you'll need
- Strong technical awareness.
- Strong research skills.
- Strong customer service skills.
- Strong documentation skills.
Details
- Location: USA, Remote.
- Fully remote; not based within a FireMon office.
Read the full description and apply on the company’s own careers page.
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Customer Support Engineer
