Customer Support Engineer (UK) — Phaselaw

Overview

Customer Support Engineer to support Phaselaw's growing customer base in the UK and Europe, reporting directly to the CTO. The role combines customer-facing support with technical work on the product.

What you'll do

• Be the first line of defense for customer tickets and questions
• Build scalable, AI-enabled systems for customer support
• Channel customer feedback to the product development team
• Create educational resources for customers
• Assist with bug fixing and QA

What you'll need

• Proven interest in learning and teaching
• A passion for software products and an interest in diving into the technical weeds of them
• Excellent written and spoken communication skills
• Ability to juggle multiple priorities across competing customer requests
• Interest in the rapid growth that only early stage startups can provide
• Extreme ownership and attention to detail
• A bias for action: you ship fast and iterate based on feedback
• Coding knowledge and interest in growing your coding skills

Nice to have

• Knowledge of the privacy or legal fields

Details

• Location: United Kingdom
• Employment type: Full-time
• Salary: £35,000-£45,000