Customer Support Executive

About the Job

We are hiring a Customer Support Executive on a Full-time basis for OnSite work. In this role, you will be the first point of contact for customers, helping them resolve queries, guiding them through processes, and ensuring a smooth support experience across chat and customer service channels. You’ll use your communication and interpersonal strengths to manage conversations professionally, troubleshoot issues efficiently, and maintain high customer satisfaction. If you’re confident, customer-focused, and comfortable speaking with people in a fast-paced environment, this is a great opportunity to grow your career in support.

Roles & Responsibilities

• Provide excellent customer support by responding to customer queries promptly via chat and other support channels.
• Diagnose and resolve customer issues with clear explanation, empathy, and a service-minded approach.
• Maintain accurate updates on customer conversations and outcomes to ensure smooth follow-up and record-keeping.
• Deliver customer service proficiency by setting correct expectations, answering questions, and escalating complex cases when required.
• Use convincing skills to guide customers toward the right resolution, product/service usage, or next steps.
• Work closely with internal teams to improve support workflows and reduce repeat customer issues.
• Ensure every interaction reflects professionalism, strong communication, and brand standards.

Required Skills & Qualifications

• Strong Excellent Communication Skills and Communication and Interpersonal Skills.
• Proven Customer Support and Customer service experience (or strong ability to learn quickly).
• Comfortable handling Chat Support with speed, clarity, and attention to detail.
• Fluency in English for effective customer communication.
• Ability to speak Kannada fluently to support diverse customer needs.
• Demonstrated Customer Service Proficiency with a helpful, respectful attitude.
• Ability to remain calm and solution-oriented during high-volume or complex customer interactions.