Customer Support Specialist

Overview

Customer Support Specialist to handle customer-reported issues end-to-end, troubleshoot root causes, and communicate resolution progress. The role requires JavaScript knowledge and includes integrating front-end applications with RESTful APIs.

What you'll do

• Handle customer-reported issues from initial investigation through resolution.
• Analyze support tickets, reproduce issues, and identify root causes.
• Provide workarounds or solutions based on findings.
• Communicate issue status, findings, and expected resolution to customers.
• Integrate front-end applications with RESTful APIs and backend services.
• Write clean, maintainable, and well-documented code using best practices.

What you'll need

• 2–4 years of professional experience in JavaScript development & support.
• Experience working with REST APIs and JSON.
• Ability to understand ERP concepts such as AP and SO.
• Ability to understand customer business processes and translate them into system requirements.
• Strong analytical, debugging, and problem-solving skills.
• Good communication and collaboration skills.

Nice to have

• Basic understanding of SQL/database concepts.
• Basic understanding of AI/ML concepts and modern AI technologies such as LLMs.

Details

• Location: Pune, Maharashtra.