Customer Tech Support - German

Overview

Provide technical assistance and advice to SiteMinder customers and partners across the region, helping them integrate SiteMinder products and services.

What you'll do

• Provide technical support for all SiteMinder-labelled products and services to internal and external customers.
• Develop strong customer relationships by providing exceptional technical support and consultation across phone, chat and other contact channels.
• Identify customer support needs and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
• Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
• Act as a technical expert, identifying issues and communicating issues and requirements internally.

What you'll need

• High level of customer service and IT technical skills.
• Fluent German and English communication skills, both written and verbal.
• Strong analytical skills, able to quickly analyse problems, determine the root cause and reach a resolution.
• Curiosity to understand our products and to ask the right questions to identify the customer's issue.
• Tech-savviness, able to operate across multiple technical platforms and systems in a fast-paced, KPI-driven environment.
• Stakeholder management and conflict resolution, able to work across internal teams to find solutions and interact professionally with customers.
• Openness to learning and feedback.

Details

• This role works EMEA time zone.