Technical Support Specialist

Overview

Technical Support Specialist in the India Operation Center, Automation Business Area for Energy Industries Division (INOPC, AUEN), reporting to the Global Channel Support Manager, supporting ABB's Automation Channel Partners globally on presales technical support, training and aftersales technical support.

What you'll do

• Lead and support pre-sales technical queries, advising best-fit solutions, product positioning, technical queries on system capabilities, limitations, licensing, lifecycle status, etc.
• Validate solutions and BOMs generated by Partners before order is placed.
• Lead technical discussions with Partners and their customers on ABB control system products and industry specific solutions such as Batch Mgmt. solutions and Water Solutions, and own the offered solution.
• Support Partners with both sales and customized technical/hands-on engineering trainings on products and solutions offered.
• Provide technical guidance and support to new Partners on initial system configurations, controller configurations, graphic configurations, and system sizing (servers/workstations/switches).
• Act as the first support contact for Partners in a global landscape.
• Assist Partners remotely, to the extent possible, taking lead accountability for product related technical issues and their resolution.
• Liaise with Product Managers and L3 team on product related issues on ongoing Partner projects, and lead follow-up of issue resolution with the L3 team where there is no local Partner support team in local divisions.

What you'll need

• Bachelor's degree in engineering.
• Minimum 8+ years of relevant experience.
• Must have strong proficiency in hands-on project engineering experience with ABB Control System products in either System 800xA, Freelance DCS, or Symphony Plus.
• Good verbal and written communication skills.
• Should be flexible to support geographies in different time zones other than India.

Nice to have

• Industry specific experience with Batch mgmt. applications, Water solutions, F&B applications, and exposure to Digital offerings in OT space.
• International exposure, handling Customer/Channel Partner support roles.

Details

• Location: Bangalore, Karnataka, India.
• Work model: Hybrid.
• Flexibility required to support geographies in different time zones other than India.