Data Analyst

Overview

The Analyst will own the analytic function for GTMS business and performance metrics, both periodic and ad hoc, as part of the CS Business Intelligence and Analytics (BI&A) team.

What you'll do

• Become the subject expert on all things related to GTMS business reporting.
• Own data and processes for daily, monthly, and quarterly executive reporting suites, ensuring timely and accurate delivery.
• Coordinate across product and metric owners to define key metrics and follow up on any outliers or deviations.
• Create and maintain performance and monitoring dashboards around internal GTMS business metrics, including sales data, client care case performance, and CRM metrics.
• Identify and resolve inconsistencies and data quality issues.
• Serve as a liaison to strategic business partners to understand their needs and propose and build fit for purpose solutions.
• Perform periodic and ad hoc end-to-end analyses to identify operational and business opportunities to drive Best in Class performance.
• Work with stakeholders to understand the root problems, define analytical objectives and formalize data requirements for various types of dashboards and analyses.
• Design and launch robust and intuitive Tableau and Power BI dashboards supporting best in class money movement client experience.
• Create and present analytic deliverables to colleagues in the analytics team and other internal stakeholders with varying degrees of analytical and technical expertise.
• Distill massive amounts of data across disparate data sources into efficient functional data repositories in a Big Data environment.
• Independently perform analysis to derive insights and render robust, thoughtful results.
• Develop presentations of complex data and content for clients and stakeholders in an accurate, understandable, and engaging manner.

What you'll need

• 3 or more years of relevant work experience with a Bachelor's Degree, or at least 1 year of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD), or 0 years of work experience with a PhD.
• Expert proficiency in data visualization including Tableau, Power BI, and PowerPoint.
• Big data skills including SQL and ETL experience.
• Proficiency manipulating data from a variety of sources: Big data skills (Hadoop, Hive, Spark) and/or SQL skills required.
• Able to 'talk data' with technology partners.
• Strong verbal, written, and interpersonal skills with the ability to summarize complex topics into easy to understand pieces.
• Proficient in all MS Office applications.
• Strong strategic thinking, problem-solving, and decision-making abilities, with the ability to translate complex data into actionable insights.
• Ability to interact and manage stakeholders globally and across time-zones.

Nice to have

• 6 or more years of work experience with a Bachelor's Degree, or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD), or up to 2 years of relevant experience with a PhD.
• Understanding of payments and operational client care functions.
• Able to utilize AI tools without losing the "human touch" and domain expertise.
• Functional knowledge of programming languages such as Python, Java, and/or Shell Scripting to support automation and data cleansing.
• Familiarity with Microsoft Dynamics or other ERP/CRM tools.
• Visa experience or knowledge of the payments industry.

Details

• Location: Bengaluru, India.
• Visa requires at least 3 days in office; expectations of these days will be confirmed by the Hiring Manager.