Data Center Operations Technician

Overview

As a Data Center Technician, you will be responsible for the health of server and network infrastructure in our data centers, with ownership of mean time to detect (MTTD) and mean time to repair (MTTR).

What you'll do

• Perform troubleshooting and monitoring of servers, diagnose and repair them.
• Rack and stack data center network equipment during build out.
• Maintain network infrastructure, including network gear swaps, troubleshooting optics/fiber links and repairing them.
• Manage, respond to and resolve data center operations tickets used cross functionally via Jira.
• Create and maintain documentation of tasks and standard operating procedures.
• Receive and decommission data center hardware.
• Install racks, servers and switches, including staging racks in place, cabling, power up and handoff of hardware to the provisioning team for customer capacity allocation.
• Maintain warehouse inventory and asset management using our internal application.
• Process vendor returns for infrastructure under and out of warranty.
• Manage spare parts inventory within the data center.
• Define, design, and implement network layouts and solutions within our data centers.

What you'll need

• 2+ years of experience working with server, storage, compute and network hardware.
• 2+ years of experience troubleshooting and repairing servers and networking infrastructure.

Nice to have

• Strong Linux skills.
• 1+ years of experience in inventory management, and ordering, receiving and shipping server and network equipment.
• Experience being on-call and ability to respond to critical events as needed.
• Experience leading Data Center Infrastructure projects.
• Curious to always learn new things within the Data Center world.
• Excellent prioritization and time management skills.
• Able to work in a fast paced environment and be detail oriented.
• 1+ years of experience in Structured Cabling Copper/Fiber.
• 1+ years of experience in Power and Cooling concepts inside the data center.

Details

• Location: Hillsboro, OR.
• Willing to get onsite when emergencies arise and accessible via cell phone.
• Must be able to lift 75 lbs.
• Availability and willingness to work night shift (6:00 PM - 6:00 AM).