Data Lead - Customer Relationship Platform (Salesforce) Operations

Overview

Customer Relationship Data & Integration Specialist supporting a global CRM transformation program moving from Veeva CRM to Salesforce Life Sciences Cloud, acting as the bridge between country business teams, data owners and technical teams.

What you'll do

• Provide country-specific data inputs and context to support CRM data migration, including identification and documentation of local data sources, ownership and system dependencies.
• Support data mapping, transformation logic and validation of migration rules to align global and local data models.
• Validate business data requirements and country data readiness by identifying data quality issues, inconsistencies and gaps across source systems.
• Collaborate with data teams to drive data cleansing, enrichment and standardization, and establish country-level checks for completeness, accuracy and compliance.
• Provide clarity on the country-specific commercial ecosystem, including marketing, consent, MDM and analytics systems, and map data flows and integration touchpoints between CRM and upstream/downstream systems.
• Support integration design by highlighting local constraints and regulatory considerations, and coordinate with cross-functional teams to align integration logic.
• Perform post-migration data validation and reconciliation against business expectations, ensuring accuracy and completeness.
• Identify, log and track data defects, and collaborate with country and global teams during hypercare to resolve discrepancies and drive issue closure.

What you'll need

• Strong data management expertise (data mapping, migration, validation, governance).
• Experience with CRM platforms, either Veeva CRM or Salesforce.
• Solid understanding of the data lifecycle in CRM ecosystems.
• Good understanding of commercial platforms integrated with CRM.
• Strong understanding of pharma commercial operations and HCP engagement models.
• Awareness of country-specific regulatory and compliance considerations.
• Strong stakeholder management across country and global teams.
• Ability to work in cross-functional, multi-geography environments.

Nice to have

• Experience in CRM migration programs (Veeva or Salesforce highly preferred).
• Familiarity with Salesforce Life Sciences Cloud data model.
• Exposure to data migration tools, ETL processes or integration middleware.
• Experience working in global rollout programs across multiple countries.
• Strong Project Manager experience with strong consulting skills.

Details

• Location: Hyderabad (Office).