Data Protection Engineer

Overview

Data Protection Engineer for the Commvault Managed Services team, working with customers and their environments to manage day-to-day operations of the Commvault solution.

What you'll do

• Interact with customers through phone and email while solving their problems.
• Troubleshoot and resolve complex customer issues.
• Maintain case ownership and provide periodic progress updates to customers.
• Meet customer account needs and help improve service and support goals.
• Work remotely on enterprise-level customers and dark sites.
• Architect and suggest Commvault software solutions to address customer needs.
• Develop requirements/design and implement and test software modifications and enhancements.

What you'll need

• BS in Computer Science, Electrical Engineering, or other technical degree or equivalent experience.
• 5–8 years of experience in Technical Support or System administration/operations.
• Excellent diagnostic and troubleshooting skills.
• Experience with modern Operating Systems, Networking Concepts, and Computer Security concepts.
• Solid understanding of Commvault solutions, including backup theory and design.
• Strong customer service/satisfaction ethic and excellent telephone etiquette.

Details

• Location: Bangalore, India.
• Work remotely on enterprise-level customers and dark sites (as stated).