Decision Analytics Manager

Overview

Take stakeholder requests from the Global Risk organization, understand the business context, and deliver a recommendation that drives a better business outcome as an individual contributor with no direct reports.

What you'll do

• Take requests directly from key stakeholders, clarify the real business question behind the ask, and determine the fastest credible approach to answer it.
• Own each request end to end, from the first stakeholder conversation through the final recommendation, without handing pieces off to a team.
• Use the best available tool for each question, such as SQL, Tableau/Power BI, AI-assisted coding tools such as Claude Code, or a combination, rather than defaulting to a standard dashboard or report.
• Build analyses that benchmark performance against peers or history, such as comparing an issuer's or acquirer's fraud and approval performance, to give stakeholders a credible frame of reference.
• Leverage data and analytics on fraud and dispute patterns to inform ecosystem security and integrity decisions, translating findings into a specific recommendation.
• Know when a question is bigger than it looks, and escalate or reframe it before investing time answering the wrong thing.
• Serve as the subject matter expert stakeholders come to with a business problem, not just a request for data.
• Contribute to a high performing culture by sharing your approach and judgment with other analysts in the function.
• Craft the recommendations and presentations that carry them, ensuring senior stakeholders get a clear answer and a clear "so what."
• Champion the responsible use of AI tools in your own work, validating their output before it informs a decision.
• Cultivate stakeholder relationships so they bring you the real question early.

What you'll need

• Genuine curiosity about the business behind the data, asking why before how and not building until the decision the answer supports is understood.
• 5 years of work experience with a bachelor's degree, or 3 years of work experience with an Advanced degree (e.g., Masters/MBA/JD/MD).
• Demonstrated ability to take an ambiguous business question from a stakeholder, scope it, and determine the right approach to answer it.
• Comfort owning a stakeholder relationship and a request end to end without a team to delegate to.
• Genuine, hands-on skill with AI-assisted tools (e.g., Claude Code, Microsoft Copilot, or similar), SQL, and visualization tools (Tableau, Power BI), paired with business judgment on when and how to apply them.

Nice to have

• 6+ years of progressive success in individual-contributor roles of increasing responsibility and visibility.
• 3+ years working in analytics, risk, management consulting, strategic operations or insight delivery, with direct exposure to senior stakeholders.
• Experience operating as a direct, individual point of contact for senior stakeholders in a matrixed, global organization.
• Track record of recommendations that changed a business decision, not just analyses that were delivered.
• Direct experience using Claude Code or similar agentic AI coding tools to get to an answer faster, including judgment on when not to.
• Excellent presentation and communication abilities, especially distilling a recommendation to its "so what."
• Knowledge of Visa's products, services, and client engagement strategies.
• Working familiarity with basic statistical techniques (e.g., trend and variance analysis) to sanity-check findings before they reach a stakeholder.

Details

• Location: Bengaluru, India.
• Individual-contributor role with no direct reports.
• Regular exposure to senior leaders across the organization.