Delivery Director

Overview

Telus Digital's Salesforce Practice is hiring a Delivery Director to lead project delivery, monitor project health and quality, and serve as the face of delivery internally and externally for Salesforce engagements.

What you'll do

• Be assigned a portfolio of projects and be accountable and responsible for project management excellence in delivery
• Serve as the first line of escalation on delivery issues and work with project managers on issue resolution and risk mitigation
• Provide weekly status updates to the practice leadership team on the project portfolio
• Exercise solid project leadership skills combined with strong business acumen and in-depth analytic skills
• Coach and mentor consultants throughout the course of the project and assist with creating project deliverables as needed
• Define and manage stage gate reviews during projects to meet established compliance standards
• Adopt and adhere to a standardized development lifecycle methodology for all projects with all COEs
• Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping
• Work well with customers, internal technology and product teams to articulate issues and communicate effectively

What you'll need

• 7+ years of experience leading enterprise-wide transformation programs
• Experience implementing multiple Small, Medium and Enterprise scale Salesforce solutions
• Multiple Salesforce.com Certifications (Admin, Consultant, Developer, Architect)
• Demonstrated leadership skills, with direct responsibility for managing project managers, technical and non-technical resources, budget and schedule
• Demonstrated project/program management skills with teams of varying size
• Demonstrated history of delivering high quality results on schedule and within budget
• Outstanding and effective interpersonal skills, along with strong verbal and written communication skills
• Ability to weigh business and technical requirements to produce project plans and estimates
• Extensive external consulting experience, including CRM consulting, and hands-on experience with Salesforce
• Ability to manage and mentor business resources
• Ability to work effectively in a fast-paced, high-energy, team-oriented environment
• Ability to multi-task and perform effectively under pressure
• University degree or college diploma in Business Administration and/or Project Management (or equivalent experience)
• Practical experience in one or more CRM software products (e.g., Salesforce, Siebel, Oracle, Clarify, Vantive, PeopleSoft, NetSuite, etc.)
• Familiarity with Waterfall and/or Agile methodologies
• Experience managing stakeholder relationships and influencing senior executives across an organization
• Ability to collaborate effectively with technical and non-technical team members, solve problems and manage conflict
• Client-centric mindset ensuring projects keep clients' stated needs and goals top of mind
• Willingness to take ownership of and responsibility for customers' project success
• Excellent communication, interpersonal and organizational skills
• Willingness to think outside the box on project challenges, build practice assets and define methods to train delivery resources
• Ability to research and/or create methods of engaging people to drive change
• Strong commitment to living in service to others
• Outstanding character; a leader who influences others and demonstrates wisdom, integrity and resilience even in tough times
• Keenly intelligent builder, dedicated doer and empathetic leader who enjoys developing teams and creative strategies

Nice to have

• 5+ years of consulting experience
• PMP Certification
• Salesforce certifications: Admin

Details

• Location: Remote, US
• Hiring at various levels; actual responsibilities and qualifications may vary based on level of hire