Senior Consultant – Senior Project Manager

Overview

Senior Project Manager on the Salesforce implementation team at TELUS Digital, overseeing deliverables and running complex, enterprise and strategic technical projects as a subject matter expert.

What you'll do

• Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
• Manage day-to-day execution of project implementations, and assist with planning, tracking, documentation and status updates.
• Exercise solid project leadership skills combined with strong business acumen and in-depth analytic skills.
• Facilitate requirements gathering and assist with the creation of project deliverables, as needed.
• Define and manage stage gate reviews during projects to meet established compliance standards.
• Manage programs as outlined in the SOW and mitigate risk; work with delivery leadership to raise appropriate Change Orders for any deviations from the SOW.
• Adopt a standardized development lifecycle methodology for all projects.
• Identify opportunities to leverage the Salesforce platform and various integration tools.
• Participate in end-to-end implementation planning, including project management, issue management, communication and change management.
• Establish and maintain trusted advisor relationships with client project stakeholders, providing vision and future product roadmapping.
• Work well with customers and internal technology and product teams to articulate issues and communicate effectively.
• Work independently, prioritize, and solve problems proactively.
• Complete Trailhead and Salesforce certifications within 12 months of joining, on a certification path to be determined with management.

What you'll need

• Experience managing large teams of 10-20 resources on multiple workstreams.
• Experience with offshore team management.
• Experience with complex integration and data migration engagements.
• Ability to multi-task and perform effectively under pressure.
• Experience with a hybrid delivery model (waterfall/agile hybrid).
• Manage and communicate with remote developers during non-traditional business hours.
• Experience implementing Medium and Enterprise scale Salesforce solutions.
• Multiple Salesforce certifications (Admin, Consultant, Developer, Architect).
• Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule.
• Demonstrated history of delivering high quality results on schedule and within budget.
• Outstanding interpersonal skills, with strong verbal and written communication.
• Ability to weigh business and technical requirements to produce project plans and estimates.
• Extensive external consulting experience, including CRM consulting, and hands-on experience with Salesforce.
• Hands-on ability in configuration and declarative development.
• Strong consultative, budget management, and resource management skills.
• Demonstrated leadership skills in developing and growing long-term, high-value client relationships.
• Ability to effectively team with peers in large, matrix organizations, including significant experience with off-shore teams and delivery.
• Apply a client-centric mindset, keeping clients' stated needs and goals top of mind.
• Willingness to take ownership of and responsibility for customers' project success.
• Excellent communication, interpersonal and organizational skills.
• Willingness to think outside the box when confronting project challenges, building practice assets and defining methods to train delivery resources; strong problem-solving and analytical skills.

Nice to have

• Hands-on configuration and customization of the Salesforce product in all declarative tasks.
• Experience in Financial Services (Banking, Lending and/or Wealth), Insurance, and/or Healthcare (Payer or Provider).
• Experience with Salesforce Financial Services Cloud and/or Salesforce Health Cloud.
• Experience working for another Salesforce SI.
• Prior experience as a Salesforce Implementation Consultant.
• PMP Certification.
• CSM Certification.

Details

• Location: Remote, US.