Delivery Operations Team Lead

Overview

Delivery Operations Team Lead responsible for demand forecasting, demand planning and leading a team in the Supply and Demand Planning skill area.

What you'll do

• Build the necessary tools and models to support demand forecasting for monthly demand planning, annual demand planning and ad-hoc requests.
• Provide accurate and timely volume performance analysis to facilitate demand forecasting.
• Ensure accurate and timely reporting as per the Regional guidelines.
• Manage the forecasting process and improve forecasting accuracy.
• Coordinate local forecasting process and co-build short and mid-term demand plans with the Sales and Marketing team.
• Propose demand plans based on statistical analysis (considering market trends, customers vision, expected exceptional, guidelines issued from previous S&OP cycles).
• Co-operate with the Product and Marketing teams to understand product availability and upcoming Marketing activities.
• Consolidate the product-level forecasts from the sales teams.
• Provide visibility on product performance and reveal trends towards lower or higher margin products for management fact-based decision making.
• Maintain the demand plan to ensure cost effectiveness and to meet customer needs.
• Work with sales teams and supply chain management to improve forecast accuracy.
• Develop own managerial skills as identified and agreed in personal development plan.
• Develop and coach Team Leaders' technical and managerial skills, supporting their career development.
• Work with Marketing Functions to develop, train and coach executives and managers, ensuring a clear succession plan is in place.
• Exhibit leadership capabilities in engagement with key stakeholders through behaviours and attitudes in line with the guiding principles.
• Monitor resource utilisation and ensure resource allocation is managed effectively enabling the team to meet agreed Service Level Agreements.
• Set clear annual performance objectives for direct reports and carry out performance reviews against objectives as per the agreed schedule.
• Streamline demand forecast and ensure synchronicity of targets and forecast across all functions.
• Track actual sales performance against forecast, provide analysis and manage remedial action.
• Monitor the tracking up-take of project stocks from FGS and distributor warehouse against forecast.
• Develop good working relationships with peers within Marketing functions and EM to facilitate knowledge sharing.
• Build and maintain good working relationships within and across departments to support implementation and smooth execution of demand forecasting within the S&OP process.
• Identify and propose improvement opportunities in current processes to enhance the effectiveness of the demand planning process.
• Continuously strive to improve current tools and methodologies to improve forecasting accuracy.

What you'll need

• Any Graduation.
• 4+ years of work experience in domain, senior stakeholder management and project management in a large scale organisation.
• Good understanding of End To End Supply Chain Management.
• Good understanding of SC Planning tools: JDA (advanced) and SAP / SAP APO.
• Highly disciplined in data and documentation management.
• Highly skilled in Excel.
• Strong Project Management skills.
• Writing, communication, organizational, and decision making skills to a high standard and in fluent English (the working language).
• Highly numerate with the ability to make decisions and judgements, and to work in a changing environment generating innovative ideas and creative solutions.
• Strong communicator.
• Able to manage large teams.
• Builds partnerships with stakeholders.
• Agile when dealing with ambiguity.
• Manages pressure well.
• Has credibility within domain.
• Passion for developing managers and SMEs.
• Hands-on experience in data toolsets, demand planning softwares and programs, statistics, forecast modeling.
• Good commercial awareness and strong understanding of domain along with CLIENT strategy and business model.
• Excellent management, coaching and motivational skills are essential due to the number of staff within the departments.
• Strong interpersonal skills with the ability to communicate with senior and other levels of staff in all departments and companies both within the Group and externally.

Nice to have

• A graduate in Engineering / Statistics / Econs / Maths / MBA would be an added advantage.

Details

• Years of experience: 7 to 11 years.
• Location: Navi Mumbai.