Delivery Operations Team Lead

Overview

Lead a delivery operations team focused on supply and demand planning, building forecasting tools and models, and driving forecast accuracy in partnership with sales, marketing and supply chain teams.

What you'll do

• Build the necessary tools and models to support demand forecasting for monthly demand planning, annual demand planning and ad-hoc requests.
• Provide accurate and timely volume performance analysis to facilitate demand forecasting.
• Ensure accurate and timely reporting as per the Regional guidelines.
• Manage the forecasting process and improve forecasting accuracy.
• Coordinate the local forecasting process and co-build short and mid-term demand plans with the Sales and Marketing team.
• Propose demand plans based on statistical analysis, considering market trends, customer vision, expected exceptionals and guidelines from previous S&OP cycles.
• Co-operate with the Product and Marketing teams to understand product availability and upcoming marketing activities.
• Consolidate product-level forecasts from the sales teams.
• Provide visibility on product performance and reveal trends towards lower or higher margin products for management fact-based decision making.
• Maintain the demand plan to ensure cost effectiveness and to meet customer needs.
• Work with sales teams and supply chain management to improve forecast accuracy.
• Develop your own managerial skills as identified in your personal development plan.
• Develop and coach Team Leaders' technical and managerial skills, supporting their career development.
• Work with Marketing functions to develop, train and coach executives and managers, ensuring a clear succession plan is in place.
• Exhibit leadership capabilities in engagement with key stakeholders through behaviours and attitudes in line with the guiding principles.
• Monitor resource utilisation and ensure resource allocation is managed effectively to meet agreed Service Level Agreements.
• Set clear annual performance objectives for direct reports and carry out performance reviews against them per the agreed schedule.
• Streamline demand forecasts and ensure synchronicity of targets and forecasts across all functions.
• Track actual sales performance against forecast, provide analysis and manage remedial action.
• Monitor the uptake of project stocks from FGS and distributor warehouses against forecast.
• Develop good working relationships with peers within Marketing functions and EM to facilitate knowledge sharing.
• Build and maintain good working relationships within and across departments to support implementation and smooth execution of demand forecasting within the S&OP process.
• Identify and propose improvement opportunities in current processes to enhance the effectiveness of demand planning.
• Continuously strive to improve current tools and methodologies to improve forecasting accuracy.

What you'll need

• Any graduation.
• 4+ years of work experience in domain, senior stakeholder management and project management in a large scale organisation.
• Good understanding of End To End Supply Chain Management.
• Good understanding of SC Planning tools: JDA (advanced) and SAP / SAP APO.
• Highly disciplined in data and documentation management.
• Highly skilled in Excel.
• Strong Project Management skills.
• Writing, communication, organizational, and decision making skills to a high standard and fluent English (the working language).
• Highly numerate, with the ability to make decisions and judgements, and to work in a changing environment generating innovative ideas and creative solutions.
• Strong communicator.
• Able to manage large teams.
• Builds partnerships with stakeholders.
• Agile when dealing with ambiguity.
• Manages pressure well.
• Has credibility within the domain.
• Passion for developing managers and SMEs.
• Hands-on experience in data toolsets, demand planning software and programs, statistics and forecast modeling.
• Good commercial awareness and strong understanding of the domain along with client strategy and business model.
• Excellent management, coaching and motivational skills.
• Strong interpersonal skills, with the ability to communicate with senior and other levels of staff in all departments and companies, within the Group and externally.

Nice to have

• A graduate in Engineering, Statistics, Economics, Maths or an MBA.

Details

• Location: Navi Mumbai.
• Experience: 7 to 11 years.