Deputy Manager - Insurance Operations

Overview

Deputy Manager – Insurance Operations (Grade D1) within Marsh Agency's Insurance Operations team, part of the risk, reinsurance and capital business. The role coordinates training and development, drives team performance and compliance, and works with complex, diverse insurance work.

What you'll do

• Be an integral part of the team, build and transition functional capability to the service centre, address knowledge queries, close learning gaps and run regular refreshers to check retention.
• Ensure adherence to monthly tests to evaluate colleagues at regular intervals.
• Identify industry best practices and tailor them to our needs.
• Support senior leaders in developing core content and execution strategy for process efficiencies and strategic outcomes.
• Identify problem areas in processes and develop preventive measures.
• Determine the best method and channel to address various training needs.
• Ensure adherence to the performance matrix and drive team performance and delivery quality results.
• Maintain business SLA and quality needs of the process.
• Ensure adherence of self and team to RTO expectations.
• Highlight process challenges in a timely manner.
• Maintain staffing and forecasting needs of the process.
• Identify learning opportunities in the process and tag preventive measures.
• Analyze root causes of issues and form action plans.
• Ensure conflicts, if any, are resolved.
• Ensure statutory regulations and company procedures are followed to protect clients, colleagues and the company's business interests.
• Use Marsh systems appropriately to monitor, record and retain information.
• Demonstrate a clear understanding of regulatory requirements and proactively ensure compliance with the regulatory and risk framework.
• Adhere to policies, guidelines and operating procedures, and keep own knowledge and expertise up to date.
• Identify and evaluate risks appropriately and recognize how own actions impact compliance.

What you'll need

• Overall experience of 8+ years.
• 2+ years of experience leading a team and managing people.
• Strong attention to detail and proven experience in document comparison and policy verification.
• Good understanding of Property & Casualty insurance.
• Policy checking / review experience, capable of reviewing large volumes of policies, ranging from as few as 10 to over 1,000.
• Excellent communication skills.
• Good facilitation skills.
• Ability to ideate and identify opportunities.
• Willingness to work in shifts: 05:30 PM to 02:30 AM (WFO) and 6:30 PM to 03:30 AM (WFH).

Nice to have

• US insurance industry and process experience.
• Excellent program management skills.
• Experience designing development programs.
• High expertise in facilitating development programs.
• High attention to detail.
• Competence in one of the Marsh US processes.
• Any insurance-related certification.

Details

• Location: Mumbai.
• Hybrid role requiring at least three days per week in the office; teams must identify one anchor day per week for the full team to be together in person.
• Shift timings: 05:30 PM to 02:30 AM (WFO) and 6:30 PM to 03:30 AM (WFH).