Deputy Manager - Insurance Operations

Overview

Deputy Manager – Insurance Operations (Grade D1) within the Insurance Operations team of Marsh's risk, reinsurance and capital business, based in Mumbai. The role works with complex and diverse insurance work and drives capability, training and process performance for the team.

What you'll do

• Be an integral part of the team, build and transition functional capability to the service centre, and resolve knowledge-related queries.
• Identify and close learning gaps, and conduct regular refreshers to check retention of learnings.
• Ensure adherence to monthly tests to evaluate colleagues at regular intervals.
• Identify industry best practices and tailor them to our needs.
• Support senior leaders in developing core content and execution strategy for process efficiencies and strategic outcomes.
• Identify problem areas in processes and develop preventive measures.
• Determine the best method and channel to address various training needs, and craft training for the right audience at the right time.
• Coordinate with key stakeholders across business and functions to determine development needs.
• Ensure adherence to the performance matrix and drive team performance and delivery quality results.
• Maintain business SLA and quality needs of the process, and maintain staffing and forecasting needs.
• Ensure adherence of self and team to RTO expectations, and highlight process challenges in a timely manner.
• Identify learning opportunities in the process and tag preventive measures.
• Analyze root causes of issues, form action plans, and ensure conflicts are resolved.
• Ensure statutory regulations and company procedures are followed to protect clients, colleagues and the company's business interests.
• Use Marsh systems appropriately to monitor, record and retain information.
• Demonstrate a clear understanding of regulatory requirements and proactively ensure compliance with the regulatory and risk framework.
• Adhere to policies, guidelines and operating procedures, and keep own knowledge and expertise up to date.
• Identify and evaluate risks appropriately, and recognize how own actions impact compliance.

What you'll need

• Overall experience of 8+ years.
• 2+ years of experience in leading teams and people management.
• Strong attention to detail and proven experience in document comparison and policy verification.
• Good understanding of Property & Casualty insurance.
• Policy checking / review experience, capable of reviewing large volumes of policies ranging from 10 to over 1,000.
• Excellent communication skills.
• Good facilitation skills.
• Ability to ideate and identify opportunities.
• Willingness to work in both shifts: 5:30 am to 2:30 pm or 6:30 am to 3:30 pm (to be discussed by the manager in the operations round).

Nice to have

• US insurance industry and process experience.
• Excellent program management skills.
• Experience in designing development programs.
• High expertise in facilitating development programs.
• High attention to detail.
• Competence in one of the Marsh US processes.
• Any insurance-related certification.

Details

• Location: Mumbai (Hiranandani).
• Hybrid work: at least three days per week in the office, with one weekly anchor day for office-based teams.
• Shift timings: 5:30 am to 2:30 pm or 6:30 am to 3:30 pm, to be discussed in the operations round.