Deskside Support Engineer

Overview

Provide onsite IT support and maintenance for the Apex Group office in Pune, acting as the local escalation point for end-user technology issues and working closely with Group IT.

What you'll do

• Provide onsite IT support for the office and maintain the office IT infrastructure.
• Support office technologies and EUC hardware onsite, including building and repairing laptops and desktops.
• Provide L2/L3 support to the Service Desk for end-user technology issues.
• Support Windows 365 infrastructure and endpoints.
• Support video conference and meeting room solutions.
• Deploy IT equipment to new starters and collect IT equipment from leavers.
• Provide printer support.
• Provide hands and eyes support for remote teams, such as supporting the network team to deploy infrastructure and resolve onsite issues.
• Carry out network cabling and patching in the office.
• Handle office moves and setups.
• Manage IT asset inventory.
• Provision, deploy and support phones, including Teams for Voice.
• Work with vendors who provide IT solutions in the office.
• Work with local office management on office technology issues and requirements.
• Communicate clearly with users in a timely and polite manner and keep end users informed of the progress of IT requests.
• Highlight and report major IT issues and risks to the Service Manager in a timely manner.
• Act as the escalation point for issues and requests from users in the office.
• Research, test and implement new systems to improve efficiencies and satisfy user requests.
• Perform other duties in support of Group IT as assigned by the EUT Manager.

What you'll need

• 2+ years' experience in a computer-related support or IT operational environment.
• Good technology understanding and awareness of MS technologies: Intune, Active Directory, Office 365.
• Good written and communication skills in English.
• Experience with documentation and improving SOPs and other process documents.
• Good customer focus and excellent timekeeping, which is a key requirement of the role.
• Good interpersonal skills, with a focus on listening and questioning skills.
• Good problem-solving abilities and capability to work under own initiative.
• Experience configuring and supporting Windows Desktop (10/11).

Nice to have

• Some basic experience with supporting physical networking.

Details

• Location: Pune - Baner, India.
• Onsite role at the office.