Sr. Technical Representative, IT Operations (TCF)

Overview

Sr. Technical Representative responsible for IT operations support, covering network, hardware, software and peripheral issues for daily business operations and end-user computing needs.

What you'll do

• Troubleshoot and resolve LAN/WAN, internet connectivity, and network-related issues.
• Diagnose and repair basic hardware and software problems.
• Investigate and resolve gate access system issues.
• Configure, deploy, and support printers, pin pads, iPads, tablets, and other peripheral devices.
• Provide technical support for daily business operations and end-user computing needs.
• Monitor, troubleshoot, and resolve system-wide technical issues; escalate complex issues to senior IT personnel when necessary.
• Support property managers with the use and operation of property management software applications.
• Assist users and field operators by resolving system errors, user mistakes, and operational issues.
• Answer user questions and provide guidance on software features, functionality, and best practices.
• Configure, maintain, and update hardware and software systems.
• Accurately document incidents, service requests, troubleshooting steps, and resolutions within the IT ticketing system.
• Follow IT service management procedures, policies, and escalation protocols.
• Maintain a high level of customer service while supporting users remotely and over the phone.

What you'll need

• 2 to 4 years of experience in an IT Service Desk, Help Desk, Technical Support, or similar IT support role.
• Basic computer troubleshooting skills for Windows and IOS based environments.
• Understanding of IT operations, procedures, and support processes.
• Knowledge of hardware, software, networking, and peripheral device support.
• Knowledge of installing, uninstalling, configuring and troubleshooting applications.
• Experience troubleshooting internet connectivity and network issues.
• Familiarity with printers, tablets, mobile devices, and related technologies.
• Experience using ticketing systems and documenting support activities.
• Basic understanding of remote support tools and techniques.
• High School Diploma or equivalent required.

Details

• Location: Chennai, Fortune Towers, India.
• Employment type: Full time.