Desktop Support Engineer

Overview

Desktop Support Engineer providing help desk support, troubleshooting hardware, software and network problems for end-users across a global company.

What you'll do

• Answer, evaluate and prioritize incoming telephone, voicemail, email and in-person requests for assistance from users.
• Troubleshoot and resolve hardware, software and network problems encountered by end-users of the district network, the internet, the mainframe and PCs.
• Teach and instruct customers on software and hardware functionality.
• Troubleshoot printer issues and resolve difficulties.
• Log requests in the established tracking system, monitor progress and track problem resolution.
• Identify patterns of failure, research bug fixes and implement solutions.
• Work with vendors to resolve hardware and operating system issues.
• Configure and install Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
• Access software updates, drivers, knowledge bases and FAQs on the intranet to assist with end-user issues.
• Install, certify and troubleshoot campus and remote campus network cabling infrastructure, including a wide variety of local area network equipment and software.
• Train end-users on the use and features of various operating systems and applications on various platforms.
• Demonstrate customer service skills, such as actively listening to customers.

Details

• Offers of employment are conditional upon passage of screening criteria applicable to the job.