Service Desk Representative Analyst II

Overview

The Service Desk Representative Analyst II is a member of the IT support team, responsible for handling technical issues and providing support to users across the organization.

What you'll do

• Collaborate with IT teams to implement system improvements and participate in the deployment of new applications and services.
• Train and mentor less experienced service desk analysts, sharing expertise and promoting a culture of continuous learning and improvement.
• Provide technical support for both hardware and software issues encountered by users.
• Develop and maintain detailed documentation of common issues and resolutions to enhance the knowledge base.
• Analyze and resolve technical problems, including network, hardware, and software issues.
• Monitor system performance and contribute to system audits to ensure compliance with IT standards and policies.
• Manage ticket escalation by prioritizing and routing complex issues to appropriate IT personnel.

Nice to have

• 4 year Bachelor's Degree.
• 0-2 years of experience.

Details

• Location: Pune SEZ 1 (all floors except 9th and 10th), India.
• This job does not have supervisory duties.