Digital Operations Support Analyst

Overview

Provides support and problem resolution for specific products, assisting clients with implementation, releases and troubleshooting.

What you'll do

• Assist clients with implementing new products, new releases and software upgrades.
• Respond to inquiries and requests from clients.
• Train customers in product operation and maintenance.
• Participate in analysis of client-identified issues or problems which may require changes to software, procedures, or documentation.
• Diagnose, troubleshoot and resolve common technical problems, escalating as per procedures.

What you'll need

• Understanding of effective communication concepts, tools and techniques.
• Knowledge of approaches, tools and techniques for recognizing, anticipating and resolving organizational, operational or process problems.
• Knowledge of the organization's customer support policies, standards and procedures.
• Knowledge of technical aspects of software products.
• Knowledge of strategies, practices and tools for managing versions and distribution of software products and enhancements.
• Knowledge of software reliability management.
• Knowledge of system performance, testing and programming.
• Knowledge of technical troubleshooting approaches, tools and techniques.

Details

• Location: Chennai, Tamil Nadu.
• Works onsite five days a week.
• Relocation is available.
• Visa sponsorship is not available.